Available documents already received
For a document available at the time of purchase, once you have received the purchased document, we do not offer a refund simply because you no longer want it or bought it by mistake. If you chose the wrong document, contact us to request an exchange instead.
Bought the wrong document?
Contact Telegram first, or WhatsApp, with your order number and the document you intended to buy. We will help arrange an exchange and settle any price difference after confirming the replacement.
On-request documents not yet received
If you purchased a document that was not available at the time of purchase and have not received it, you can request a refund. Contact support with your order number so we can verify delivery status and process the request.
Delivery or document problems
If you cannot access the purchased file, the file is unreadable, or the document delivered differs from the listing, contact us so we can investigate and arrange the appropriate remedy. These problems are handled separately from a change of mind or mistaken selection.
Refund timing
Approved refunds are processed within 48 hours of approval. The time until the funds appear in your account depends on the payment provider or bank. A request being submitted does not mean it has already been approved or paid.
Check before buying
If the website preview is unclear, ask us through Telegram or WhatsApp for more information before purchasing.
WhatsApp: +84 796688582 · automanual.support@gmail.com
This policy does not limit any rights that cannot legally be excluded. Terms of purchase · Delivery and downloads.